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Let Us Know How We're Doing

 

February 2018

Thank you again for sending your mechanic so graciously for the burst heat pipe.  He was great and professional and determined to resolve the problem before leaving for the evening.  So thank you and we'll connect soon for the scheduling of the other repairs and upgrades.

                                              Ginny, Radnor

December 2017

Happy New Year! We really like the bathroom-it looks great. Thanks for putting us in touch with the carpenter. We also wanted you to know your plumber is very professional, knowledgeable, and competent. (But you probably know that)

                                             Debbie, Paoli

 

December 2017

Thank you. It was so nice to have a working sink over the holidays.

                                         Judy, Villanova

 

December 2017

Thank you for the great job you performed on our “ water pipe crisis ” Happy holidays to you all.

                                           Candace, Strafford

 

November 2017

Thank you so much for “saving the day” and my home. And also for this bill which is a pittance compared to what I think it should be. Looking forward to getting new bathroom in order after the New Year.

                                               Abby, Paoli

 

November 2017

Thanks you for the discount. Have a wonderful Thanksgiving holiday.

                                                 Deb, Devon

 

November 2017

Thank you for the prompt service and hug! It’s working great.

                                                    Ellen, Strafford

 

 

November 2017

Thanks Scott for the immediate service and text replies/help Xmas Eve. Very appreciative. Outstanding service!!

                                                    Kate, Malvern

 

August 2017

Do you have time for a compliment? Since we have lived on XXX Road (3 years now!) we’ve enlisted your company for all kinds of jobs, large and small. We can always depend on your employees to do quality work. But today we want to single out one of those employees for special recognition: As long as Tom’s been coming to our house, we’ve always been impressed by his knowledge, courteousness, competence, efficiency. He’s a true professional and a total gentleman. You’re lucky to have him represent your business.

                                                         Jill, St. David’s

 

July 2017

Thank you as always.

                                                         Karen, Malvern

July 2017

Thank you for everything over the years.

                                                           Margo, Radnor

 

July 2017

Thank you, job well done.

                                              Nancy, Gladwyne

 

May 2017

Thank you for fitting us in last week.

                                            Sarah, Berwyn

 

April 2017

Thank you for your prompt and courteous service.

                                                                  John, Devon

 

April 2017

The mechanic was very professional. He was polite, courteous and a good communicator. He was also very neat, clean, and protective of our home.

                                                      Norbert, Wayne

 

December 2016

The plumber was an excellent representative of your agency - pleasant, courteous, and efficient.

                                                           Olive, Berwyn

 

December 2016

Many thanks for your fine service.

                                                            Bob, Strafford

 

November 2016

Scott, thanks for your time to research my problem. I had given up, but you came through! Works great.

                                                                        Bill, Radnor

 

November 2016

Thanks very much for your continuing good Work. Best Wishes.

                                                              Connie, Villanov

 

October 2016

Thank you Scott and company. We need you to stay in business.

                                                      Olav, Wayne

 

September 2016

Thank you so much for helping us fix our water problem. I will definitely be in touch with you for future problems.

                                                                            Elizabeth, Radnor

September 2016

Thanks very much for the great (and fast) job !

                                 Mark, Wayne

April 2016

We would like to thank you for a very complicated job with our cellar. Even “Scott” had to be called for consultation. A resolution was found. We’re happy again.

                                         Charles, Villanova

 

December 2015

Thanks for the good service. We hope you all enjoy good health and spirits, and prosperity in the years to come.

                                             Nancy, Strafford

 

November 2015

Thanks for your prompt and good service.

                                              Jim, Chesterbrook

 

 

October 2015

Many thanks for your prompt and courteous service.

                                               Helen, Rosemont

 

September 2015

Thank you for your quick and efficient response. You arrived when you said you would, worked smart and hard and even clopped away in the rain. You limited our down time to one day. Please relay our thanks to Tom, tell him the offer is open if he wants to swim. Just give us a call to work out a day and time. It’s the least we can do to thank him for his commitment.

                                                  Dan, Berwyn

 

September 2015

Thanks for the good work.

                                                      Kathleen, Devon

 

August 2015

Thanks so much for the excellent service.

                                                 Kathryn, Wayne

 

May 2015

I would appreciate it if you could thank the plumber for the great job he did repairing the outside faucet at my house which, when I phoned you, was leaking from the pipe underground. He tried a quick fix which wasn’t possible when the underground pipe disintegrated when he put his tools on it. When I last saw the broken outdoor faucet-full of mud and broken pipe-at our house I was sure the solution would involve drilling a 6 inch hole into our house, into our crawl space, working around the terrible job the guy who installed the faucet originally did. To my delight, when I came back to my house, I came home to a functioning faucet, additionally configured to allow for water drainage in fall to prevent the pipe from freezing. Please thank him for a wonderful job fixing our outdoor faucet.

                                                             Richard, Strafford

 

May 2015

You guys are the best !!

                                                             Tessa, Berwyn

 

March 2015

I want to thank you for the care and consideration you showed when my hot water tank was installed. I will recommend you to my friends.

                                                                   Lee, Chesterbrook

 

March 2015

Thank you for your good service.

                                                                     Ray, Devon

 

March 2015

Just wanted to thank you for the prompt response to the recent problem I was having. I also wanted to say how impressed I’ve been over the years with the people who come here. Though they’ve all been different, they’ve all been professional and personable. The gentleman who came on this last call was especially affable, professional—I liked him a lot. So, congratulations on keeping your standards high. I’m grateful that we have you as an important resource.

                                                                 Howard, Bryn Mawr

 

January 2015

Thanks Scott. Hope you are well. Your guys are excellent.

                                                                          Bert, Ardmore

November 2014

Thanks for the prompt service. Your mechanic was very thorough.

                                                                   John, Haverford

 

November 2014

Thank you for being able to help me with the plumbing service at my home. As usual your staff were great. And I appreciate your adjustment to the bill.

                                                                         Jeanne, Wayne

 

July 2014

Thanks for the super quick, on time service. The technician was fabulous.

                                                                    Kent, Paoli

 

July 2014

Thank you for your note. As I said I am fine-the house isn’t.

                                                              Regina, Rosemont

 

 

June 2014

Thanks for your fast response. The plumber you sent was excellent-courteous, competent, good communication skills and clean cut. All together a very good representative for your firm. I’ll be in touch as I work to shape up my house.

                                                               Diane, Ardmore

 

June 2014

We appreciate the prompt and professional work. It all works perfectly. Looking forward to what’s available on the kitchen faucet and bathroom shower.

                                                            Dorothy, Wayne

 

April 2014

With many thanks for your prompt attention to replacing our kitchen faucet and leak in the line to the dishwasher. Will recommend you to whoever are the new owners.

                                                                    Anne, Gladwyne

March 2014

Thanks so much for the prompt and courteous service. Hope all at Borzell & Norbury enjoy the holidays and that 2014 is a good year for us all.

                                           Kathleen, Wayne

February 2014

Thanks for the rapid response and great service.

                                                                      Mike, Haverford

 

February 2014

Thank you so very much for your extraordinary response to our crisis. Greatly appreciated.

                                                                     Katherine, Malvern

 

 

January 2014

You are on my list of favorite people. Thank you so much.

                                              Lois, Bryn Mawr

 

December 2013

Everything is working and the job was handled very nicely.  Thank you for your help.

 

 Betty, Radnor

 

 

September 2013

We were very pleased with your service.  Thank you,

 

Martha, Villanova

 

August 2013

You are the BEST !

 

 Louisa, Radnor

 

 

July 2013 

Thanks again for your prompt and courteous service!

 

John, Malvern

 

Sorry your plumber had to work in such a cramped space.

 

Mary Ann, Strafford

 

 

Thank you sooooo much for putting up with me and my strange ways.  Wow 85 years !!!!  Quite a legacy.  Keep up the good work.

        Sharon, Chesterbrook

 

Congratulations on your 85th year.  You don't look a day over 75 !!

                        

Craig, Berwyn

 

 

June 2013

Thank you for the wonderful (and generous) work you did in our bathroom.  Everything has been working perfectly since you left.  We hope you will accept these cookies as a very small token of our thanks.  We look forward to working with you on future plumbing jobs.  As much as we'd like to see you again, we hope it is a little while before anything else breaks.

 

                                 Laura, Haverford

 

Thank you.  We love our new shower !

 

                                Sheila,  Wayne

 

 

May 2013

It is quite like old times.  I am grateful for your care.

 

                                 Diane,  Wayne

 

 

April 2013

Thank you for the quick service, Sincerely,

 

                                  Martha, Bryn Mawr

March 2013

Thank you once again for your prompt attention and outstanding service.

                                     Katie, Berwyn

 

February 2013

Thank you all and thank you Scott for your Saturday evening rescue.

 

                                  Jane,  St. Davids

 

 

January 2013

Thank you so much for the quick service.  You guys are the best !!!

 

                                 Mrs. L., Rosemont

 

 

December 2012

Thanks for the speedy service.

 

                                Kevin, Strafford

 

 

November 2012

Please find enclosed my payment for the invoice # 7203.  This is most likely the last invoice I'll see from you.  I've moved to upstate New York where it is cooler and where I don't think you will make a house call.  Over the years you have saved my home in Berwyn from various sprung piping leaks, water heater corrosion and fixture failures.  Thank you very much for being there for me and my family.  I'll recommend Borzell & Norbury and the fast, professional and friendly service you provide to the new homeowner.  Best of luck to all of you and may you have many wonderful and prosperous years to come.

 

                               Matt, Berwyn

 

 

October 2012

Thank you.  Service continues to be great.

 

                               Howard,  Devon

 

Thank you for taking such good care of the plumbing problems all these years.

 

                                 Chas,  Strafford

 

 

September 2012

Thanks so much for the great work you (and your guys) did on our kitchen remodel.  I really appreciate all the time you took to explain the new heating system, how it works, and what all those pipes in the cellar are !  Please extend my thanks to your staff; they were very professional and accomodating.

 

                               Judy,  Berwyn

 

 

August 2012

Thanks for the outstanding service.  Your plumber was prompt and professional in his work.

 

                                James,  Rosemont

 

 

July 2012

Many thanks for another fine job.  The new toilet is silent. Yeah !  The plumber you sent is the best.  Your Father and Grandfather would be very proud on the 84th year in business.  Impressive.

 

                               Kathleen,  Chesterbrook

 

May 2012

Thanks again.  We appreciate the wonderful service given to us.

 

                                Kay,  Strafford

 

April 2012

Prompt & courteous service as usual - many thanks.  Have ordered new faucet at GSI in Devon and will call when it's in.  I enjoyed working with Scott.  Best !

 

                                Kathleen,  Wayne

 

As always thank you for your prompt, courteous service and your understanding of our needs.  We really appreciate our association with you.

 

                                 Patricia,  Strafford

 

 

March 2012

Enclosed is our check in payment of the bill you submitted for the work done (flood and new sump pump) by your staff on 3/23/12.  All of the men that responded were courteous and efficient.  We very much appreciate your prompt reply to our dilemma.

 

                               Wallace,  Wayne

 

 

February 2012

Your servicemen were very efficient and pleasant.  We have found a new plumbing company I believe.

 

                                Jeanne,  Bryn Mawr

 

 

January 2012

Thanks for your help during our "mini" plumbing crisis.

 

                               Rosemarie,  West Chester

 

John, Scott and your fine plumbers - Everytime I turn the nice hot water on I shall remember how kind, speedy and well cared for I am here at home.  Many many thanks.  I so appreciate your good services.

 

                                Laura,  Radnor

 

 

December 2011

Our new powder room looks great !

 

                              Donald,  Wayne

 

May 2011

Thank you so much for your quick responce to my call.

                              Mrs. H., Devon

 

 

March 2011

Many thanks for the prompt, wonderful service.

 

                               Ruth,  Rosemont

 

January 2011

My husband and I want to thank you for your prompt responce and service in replacing our broken water heater.  The technician was knowledgeble, professional, friendly and efficient.  I am sorry I forgot his helpers name but he was very nice as well to wheel the heater through the snow instead of the house.  We appreciate his time and service.  Thank you again.

 

                              Martha,  Phoenixville

 

Enjoyed having you as our serviceman.

 

                              Olive,  Wayne

 

 

December 2010

Thank you and Happy New Year.

 

                              Jane,  Wayne

 

 

November 2010

Thank you so much for being so kind thru all these "fumes" etc.  You have been so patient and so good to the "studio house" all of these years.  You have gained your keys to heavens gate !  Happy Thanksgiving.

 

                              Leaugeay,  Radnor

 

Thanks so much for the speedy installation and fine workmanship.  Your company was such a pleasure to work with during the renovation.

 

                              Candace,  Strafford

 

 

August 2010

Thank you so very much for fixing my problem so promptly.  I am very pleased.  It looks great.

 

                              Irene,   Wayne

 

April 2010 

Many thanks for the prompt and courteous service.  I greatly appreciate it and am always impressed by the quality of the gentlemen you send to help me.  Hope you know you can always use me as a reference.

 

                             Katherine,  Wayne

 

March 2010

Thanks so much for helping us out.  Help yourself to the brownies and cookies on the table we left for you.  Have a great day.    ( actual note written for mechanic and left by customer )

 

                              Shawn,  Chesterbrook

 

December 2009

Thanks for taking care of this small project for me.  Your mechanic did a great job !  He propbaly would have finished and hour earlier if I did'nt "help".

                               Steven,  Rosemont

 

Novermber 2009

Thanks.  We love the new toilets.  I'm sorry we didn't get them sooner.

 

                              Elisa,  Berwyn

 

Best of Philly 2009, "I always knew this"

 

                              Katherine,  Wayne

 

September 2009

Thanks for your prompt service.  Good job.

 

                              H. C., Wayne

 

Just wanted to send a note to let you know that you did a great job for us yesterday.  Very courteous, friendly and willing to work on a "new 1938" cast iron sink and faucet.  We love the "old" in life and it is a pleasure to have someone help us out with the right attitude.

 

                                Rich,  Wayne

 

August 2009

We are so pleased with the new shower.  Obviously a challange in an old house, but the results are great.  Thanks.

 

                              Frank, Strafford

 

July 2009

Thank you for your prompt response.

 

                               John, St. Davids

 

Thanks for the great job, it all went very smoothly.

 

                               Andy,  Villanova

June 2009

Thank you for your quick service, good job.  Very pleased.

 

                              Dorothy, Strafford

 

May 2009

Thank you for your couteous and fine workmanship.  You and your men are terrific.

 

                              Bob,  Strafford

 

February 2009

Thanks for your prompt, efficient, and orderly service and especially shoveling the snow off my walk.     

                             Karen, Bryn Mawr

 

Best wishes on your 80th.  So glad you are here.  Thanks for the prompt service and work.

 

                              Charles,  Villanova

 

December 2008

Thank you so much for your patience and continued great service.    

 

                             Ron, Wayne

 

Just wanted to thank you again for your very prompt and courteous replies to my plumbing questions.        

   

                             Nancy, Berwyn

 

November 2008

What can I say other than thanks.  I know we've found a wonderful service and I do mean "service".

                

                             Lee, Devon

 

Thanks for your HELP.  You have a great company and quality employees.

 

                              Matt,  Devon

 

August 2008

Just thank you.      

      Claire, Villanova

 

 

July 2008

Many thanks to your plumber for helping me out by cutting my PVC pipe.      

 

                             Ben, Wayne

 

April 2007

Just wanted to drop a note to thank you for the great job on my new bathroom.  All work done was clean and professional.  I have recieved nothing but complimenets about the job and how much better it looks.  The toilet and shower work great.

 

                             Rich,  Paoli

 

July 2006

It is a pleasure doing business with you.

 

                             Cathy,  Wayne

 

June 2006

We truly appreciate the personalized, prompt, and courteous service.  This is becoming rare in this day and age.

 

                             Kathy,  Wayne

 

January 2006

Just a short note to thank you for another round of excellent service.  One never knows these days about the quality of service delivery.  You are a rare exception.  Your service is always first rate.  I do so appreciate that.

 

                              Kathleen,  Wayne

 

November 2005

The plumber you sent me was a good man.

                              Andrew,  Strafford

 

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