Let Us Know How We're Doing
January 2024
Thanks so much for the great work.
Richard B., Wayne
Thanks you so much for the excellent service.
Jim D., Wayne
December 2023
Thank you for your service. Blessings in the new year.
Donna D., Wayne
It was great seeing you the other day. Thanks so much for being so prompt with your response. Honestly I don't know what I would do without you and your guys.
Tessa H., Berwyn
November 2023
Thank you for your help.
David McS., Chesterbrook
September 2023
Thank you for your excellent service.
Roslyn H., Wayne
August 2023
Thanks Scott your plumber was kind and competent. I couldn't as for more !
Sherry S., Chesterbrook
Thanks again for everything. We really appreciate your fitting us in for our most recent leak. John was great. Gratefully.
Michael Q., Wayne
Thank you for getting Tom here so quickly. We appreciate your service.
Blair L., Chesterbrook
May 2023
Thank you for your great work and help :)
Mary Mc., Strafford
April 2023
Thank you so much for fixing our water pressure. We are excited to have found our "plumber for life".
Ellie B., Wayne
Thanks for taking care of this so quickly ! Happy spring and sunflower planting. Cheers.
Anne S., Wayne
March 2023
Many thanks for another fine job.
B K., Strafford
December 2022
Thank you Scott for quality work and taking care of me always :)
Rosalie I., Wayne
November 2022
I appreciate you coming out the same day, thank you.
Kate O., Malvern
Thank you for your excellent help.
Kathryn S., Bryn Mawr
September 2022
Thanks Scott for sending a plumber right away same day !
Kate O., Malvern
July 2022
Thank you ! It all looks good. Please thank John, Tom and Gene for us.
Chuck M., Paoli
Thanks for the assist with the project. John did a great job.
Deanna B., Wayne
June 2022
The bathroom tub and shower Corian enclosure turned out really well and we send our sincere thanks to all who worked on our project.
Laura & Tim W., West Chester
Thanks for getting the toilet fixed for us so quickly.
Jane B., Villanova
April 2022
Thank you for your fast friendly & professional service !
Frank P., Strafford
Thank you very much for the good repair job.
Katherine S., Rosemont
March 2022
Thanks so much Scott ! I appreciate all of your help keeping my house running well.
Connie T., Radnor
January 2022
Just wanted to tell you how pleased we are with the bathroom renovation. We appreciate all the work your and Tom's skill and hard work. You and Gene work so well together. It was as promised "seamless". So, thank you. We love the new bathroom! You did a wonderful job.
Jill F., Wayne
December 2021
Many thanks for your prompt response to my urgent call for help with the plumbing problem in the kitchen. Special thanks also to Tom for installing the new dishwasher ! Best wishes for a joyous holiday and happy new year.
Helen M., Devon
Thanks for a job well done with installing our new toilet. May your holiday be joyous and the best of New Year !
George B., Wayne
Happy Holidays and thank you for fixing our sink so quickly.
Bill P., Strafford
November 2021
Thank you, very much appreciated.
Tim & Nancy B., Strafford
October 2021
My sincere thanks for your quick response to my plumbing emergency and for patience and humor shown by you when the plumbing gods singled out this job to use as a teaching example of what can go wrong if you think you've identified something as a "simple fix".
Roger R., Strafford
Thank you for your help and service to install the new kitchen faucet.
David M., Chesterbrook
Thanks for getting us out of a jam with our obstructed toilet.
James M., Wayne
James M., Wayne
September 2021
Thank you so much for the fast service, your guys are great.
Mary G., Berwyn
Thank you so much. I really appreciate the great service.
Cindy H., Strafford
August 2021
Again, many thanks for your fine service this time and over all of these years.
Bob K., Strafford
Scott : Great work !!! Many thanks !!!
Larry S., Strafford
July 2021
Thanks again for super prompt awesome service !
Jack O., Malvern
Thank you for your patience. Best regards.
Elise A., Radnor
Thanks so much, the guys were great.
Mary G., Berwyn
April 2021
Scott thanks for your fine service.
Bob K., Strafford
Thanks Scott for the excellent job. Megan really appreciated that your guys let her dogs out in the yard and when they were done they put them back in the house.
John McG., Wayne
March 2021
I wanted to thank you for coming out to fix our drainage leak, and so fast. My husband was very impressed with me that I got a plumber to come out on the same day !!
Rachel S., Merion Station
Thanks Scott so much for helping me keep going. The first Trilliums have emerged. Come back soon, spring has sprung.
Nancy G., Strafford
I am so grateful I found you guys. You are always so quick to respond. Your staff is kind and funny and always a pleasure to have in my home. Now that we are on toilet terms we have reached a new level in our relationship ! But seriously your team fills a void this country is needing these days. Thank you again and have a great weekend.
Rachel McG., Strafford
We appreciated the excellent service by John. Thank you for the good job.
Kate S., Bryn Mawr
March 2020
Thanks and stay safe sweet one.
Jean R., Wayne
Thanks again Scott, John and Tom. Great job !! I will keep your number handy and stay well.
Patty McC., Strafford
Thanks for the great service. Many thx,
Nancy K., Wayne
I am very pleased with John's work. He kept at it and told me "I never give up" The sink now drains well after not draining correctly for over 10 years. PS : I will recommend you to anyone who needs a plumber.
Bob S., Chesterbrook
February 2020
Thank you!
Judy F., Strafford
Thank you so much.
Gary L., Devon
January 2020
Good service assured. No more wondering if tub is going to drain. Happy new year.
Dorothy R., Wayne
You're the best :)
Jeanne H., Wayne
December 2019
Thank you for all your support with the plumbing and ceiling work especially over the holidays. All the best for 2020.
Michele G., Wayne
November 2019
Thank you!
Julie G., Wayne
You’re the best!
Jean H., Wayne
Thanks so much for coming at a moment’s notice!
Marie P., Radnor
Thank you! Happy Holidays!
Marla F., Berwyn
Great service! Congratulations!
Olav U., Wayne
October 2019
Thank you thank you thank you! We do appreciate your quick response to our call and the great job you did for us!
Gary L., Devon
Thank you for your prompt and courteous service!
Mary Helen M., Devon
May 2019
Thank you, Scott, The plumber was great!
Shelly, West Chester
April 2019
We appreciate the prompt response. The plumber did a great job and left everything in great shape. Thank you for everything.
Laura and Tom, West Chester
January 2019
Thank you again for the work and for minimizing the impact on us. Happy new year!
Virginia, Radnor
Thanks for responding so quickly and excellent service! Happy New Year.
Jane, Strafford
December 2018
Thank you for your prompt and courteous service.
M. Manning, Devon
November 2018
Thanks Scott! Happy Thanksgiving!
Judy, Berwyn
Thank you! Good job at a good price.
Rich,
Still close to thanksgiving, we can still say “thank you” for taking care of us so promptly.
Charles, Villanova
October 2018
Thanks for the always good service! Nice to know no problem mid-winter.
Dorothy, Wayne
September 2018
Thanks for taking care of us!
Candace, Gladwyne
Thank you for your service – everything is running well!
Rick, Strafford
August 2018
Thanks for the very prompt and professional service.
Alan, Radnor
July 2018
Thank you for your prompt and professional service. We are very pleased!
Robert and Rosemarie, Strafford
June 2018
Thanks so much for your quick response to my problem. I appreciate your good services! Congratulations on your business of 90 years. You have served us well for 54 of those years!
Sara,
May 2018
Thank you for your prompt service.
Marybeth, West Chester
Always nice to talk to our plumber. Happy Anniversary.
C. Sears,
Thank you so much for your quick response that morning.
Melanie & Paul, Wayne
Thanks for the good service!
Rosalie, Wayne
April 2018
Your service has always been the best
Alexandra, Newtown Square
Beautiful Work! Thank you! I will call you for any "next bathroom or kitchen project"
Lillian, Wayne
Thank you so much for your help! I'm so sorry for the delay in sending this to you!
Meg,
Thank you for another great job!
Candace, Wayne
February 2018
Thank you again for sending your mechanic so graciously for the burst heat pipe. He was great and professional and determined to resolve the problem before leaving for the evening. So, thank you and we'll connect soon for the scheduling of the other repairs and upgrades.
Ginny, Radnor
December 2017
Happy New Year! We really like the bathroom-it looks great. Thanks for putting us in touch with the carpenter. We also wanted you to know your plumber is very professional, knowledgeable, and competent. (But you probably know that)
Debbie, Paoli
Thank you. It was so nice to have a working sink over the holidays.
Judy, Villanova
Thank you for the great job you performed on our “water pipe crisis” Happy holidays to you all.
Candace, Strafford
November 2017
Thank you so much for “saving the day” and my home. And also, for this bill which is a pittance compared to what I think it should be. Looking forward to getting new bathroom in order after the New Year.
Abby, Paoli
Thanks, you for the discount. Have a wonderful Thanksgiving holiday.
Deb, Devon
Thank you for the prompt service and hug! It’s working great.
Ellen, Strafford
Thanks, Scott, for the immediate service and text replies/help Xmas Eve. Very appreciative. Outstanding service!!
Kate, Malvern
August 2017
Do you have time for a compliment? Since we have lived on XXX Road (3 years now!) we’ve enlisted your company for all kinds of jobs, large and small. We can always depend on your employees to do quality work. But today we want to single out one of those employees for special recognition: As long as Tom’s been coming to our house, we’ve always been impressed by his knowledge, courteousness, competence, efficiency. He’s a true professional and a total gentleman. You’re lucky to have him represent your business.
Jill, St. David’s
July 2017
Thank you as always.
Karen, Malvern
Thank you for everything over the years.
Margo, Radnor
Thank you, job well done.
Nancy, Gladwyne
May 2017
Thank you for fitting us in last week.
Sarah, Berwyn
April 2017
Thank you for your prompt and courteous service.
John, Devon
The mechanic was very professional. He was polite, courteous and a good communicator. He was also very neat, clean, and protective of our home.
Norbert, Wayne
December 2016
The plumber was an excellent representative of your agency - pleasant, courteous, and efficient.
Olive, Berwyn
Many thanks for your fine service.
Bob, Strafford
November 2016
Scott, thanks for your time to research my problem. I had given up, but you came through! Works great.
Bill, Radnor
Thanks very much for your continuing good Work. Best Wishes.
Connie, Villanova
October 2016
Thank you, Scott and company. We need you to stay in business.
Olav, Wayne
September 2016
Thank you so much for helping us fix our water problem. I will definitely be in touch with you for future problems.
Elizabeth, Radnor
Thanks very much for the great (and fast) job!
Mark, Wayne
April 2016
We would like to thank you for a very complicated job with our cellar. Even “Scott” had to be called for consultation. A resolution was found. We’re happy again.
Charles, Villanova
December 2015
Thanks for the good service. We hope you all enjoy good health and spirits, and prosperity in the years to come.
Nancy, Strafford
November 2015
Thanks for your prompt and good service.
Jim, Chesterbrook
October 2015
Many thanks for your prompt and courteous service.
Helen, Rosemont
September 2015
Thank you for your quick and efficient response. You arrived when you said you would, worked smart and hard and even clopped away in the rain. You limited our downtime to one day. Please relay our thanks to Tom, tell him the offer is open if he wants to swim. Just give us a call to work out a day and time. It’s the least we can do to thank him for his commitment.
Dan, Berwyn
Thanks for the good work.
Kathleen, Devon
August 2015
Thanks so much for the excellent service.
Kathryn, Wayne
May 2015
I would appreciate it if you could thank the plumber for the great job, he did repair the outside faucet at my house which, when I phoned you, was leaking from the pipe underground. He tried a quick fix which wasn’t possible when the underground pipe disintegrated when he put his tools on it. When I last saw the broken outdoor faucet-full of mud and broken pipe-at our house I was sure the solution would involve drilling a 6 inch hole into our house, into our crawl space, working around the terrible job the guy who installed the faucet originally did. To my delight, when I came back to my house, I came home to a functioning faucet, additionally configured to allow for water drainage in fall to prevent the pipe from freezing. Please thank him for a wonderful job fixing our outdoor faucet.
Richard, Strafford
You guys are the best!!
Tessa, Berwyn
March 2015
I want to thank you for the care and consideration you showed when my hot water tank was installed. I will recommend you to my friends.
Lee, Chesterbrook
Thank you for your good service.
Ray, Devon
Just wanted to thank you for the prompt response to the recent problem I was having. I also wanted to say how impressed I’ve been over the years with the people who come here. Though they’ve all been different, they’ve all been professional and personable. The gentleman who came on this last call was especially affable, professional—I liked him a lot. So, congratulations on keeping your standards high. I’m grateful that we have you as an important resource.
Howard, Bryn Mawr
January 2015
Thanks Scott. Hope you are well. Your guys are excellent.
Bert, Ardmore
November 2014
Thanks for the prompt service. Your mechanic was very thorough.
John, Haverford
Thank you for being able to help me with the plumbing service at my home. As usual your staff were great. And I appreciate your adjustment to the bill.
Jeanne, Wayne
July 2014
Thanks for the super quick, on time service. The technician was fabulous.
Kent, Paoli
Thank you for your note. As I said I am fine-the house isn’t.
Regina, Rosemont
June 2014
Thanks for your fast response. The plumber you sent was excellent-courteous, competent, good communication skills and clean cut. All together a very good representative for your firm. I’ll be in touch as I work to shape up my house.
Diane, Ardmore
We appreciate the prompt and professional work. It all works perfectly. Looking forward to what’s available on the kitchen faucet and bathroom shower.
Dorothy, Wayne
April 2014
With many thanks for your prompt attention to replacing our kitchen faucet and leak in the line to the dishwasher. Will recommend you to whoever are the new owners.
Anne, Gladwyne
March 2014
Thanks so much for the prompt and courteous service. Hope all at Borzell & Norbury enjoy the holidays and that 2014 is a good year for us all.
Kathleen, Wayne
February 2014
Thanks for the rapid response and great service.
Mike, Haverford
Thank you so very much for your extraordinary response to our crisis. Greatly appreciated.
Katherine, Malvern
January 2014
You are on my list of favorite people. Thank you so much.
Lois, Bryn Mawr
December 2013
Everything is working and the job was handled very nicely. Thank you for your help.
Betty, Radnor
September 2013
We were very pleased with your service. Thank you,
Martha, Villanova
August 2013
You are the BEST!
Louisa, Radnor
July 2013
Thanks again for your prompt and courteous service!
John, Malvern
Sorry your plumber had to work in such a cramped space.
Mary Ann, Strafford
Thank you sooooo much for putting up with me and my strange ways. Wow 85 years!!!! Quite a legacy. Keep up the good work.
Sharon, Chesterbrook
Congratulations on your 85th year. You don't look a day over 75!!
Craig, Berwyn
June 2013
Thank you for the wonderful (and generous) work you did in our bathroom. Everything has been working perfectly since you left. We hope you will accept these cookies as a very small token of our thanks. We look forward to working with you on future plumbing jobs. As much as we'd like to see you again, we hope it is a little while before anything else breaks.
Laura, Haverford
Thank you. We love our new shower!
Sheila, Wayne
May 2013
It is quite like old times. I am grateful for your care.
Diane, Wayne
April 2013
Thank you for the quick service, Sincerely,
Martha, Bryn Mawr
March 2013
Thank you once again for your prompt attention and outstanding service.
Katie, Berwyn
February 2013
Thank you all and thank you Scott for your Saturday evening rescue.
Jane, St. Davids
January 2013
Thank you so much for the quick service. You guys are the best!!!
Mrs. L., Rosemont
December 2012
Thanks for the speedy service.
Kevin, Strafford
November 2012
Please find enclosed my payment for the invoice # 7203. This is most likely the last invoice I'll see from you. I've moved to upstate New York where it is cooler and where I don't think you will make a house call. Over the years you have saved my home in Berwyn from various sprung piping leaks, water heater corrosion and fixture failures. Thank you very much for being there for me and my family. I'll recommend Borzell & Norbury and the fast, professional and friendly service you provide to the new homeowner. Best of luck to all of you and may you have many wonderful and prosperous years to come.
Matt, Berwyn
October 2012
Thank you. Service continues to be great.
Howard, Devon
Thank you for taking such good care of the plumbing problems all these years.
Chas, Strafford
September 2012
Thanks so much for the great work you (and your guys) did on our kitchen remodel. I really appreciate all the time you took to explain the new heating system, how it works, and what all those pipes in the cellar are! Please extend my thanks to your staff; they were very professional and accommodating.
Judy, Berwyn
August 2012
Thanks for the outstanding service. Your plumber was prompt and professional in his work.
James, Rosemont
July 2012
Many thanks for another fine job. The new toilet is silent. Yeah! The plumber you sent is the best. Your Father and Grandfather would be very proud on the 84th year in business. Impressive.
Kathleen, Chesterbrook
May 2012
Thanks again. We appreciate the wonderful service given to us.
Kay, Strafford
April 2012
Prompt & courteous service as usual - many thanks. Have ordered new faucet at GSI in Devon and will call when it's in. I enjoyed working with Scott. Best!
Kathleen, Wayne
As always thank you for your prompt, courteous service and your understanding of our needs. We really appreciate our association with you.
Patricia, Strafford
March 2012
Enclosed is our check in payment of the bill you submitted for the work done (flood and new sump pump) by your staff on 3/23/12. All of the men that responded were courteous and efficient. We very much appreciate your prompt reply to our dilemma.
Wallace, Wayne
February 2012
Your servicemen were very efficient and pleasant. We have found a new plumbing company I believe.
Jeanne, Bryn Mawr
January 2012
Thanks for your help during our "mini" plumbing crisis.
Rosemarie, West Chester
John, Scott and your fine plumbers – Every time I turn the nice hot water on, I shall remember how kind, speedy and well cared for I am here at home. Many many thanks. I so appreciate your good services.
Laura, Radnor
December 2011
Our new powder room looks great!
Donald, Wayne
May 2011
Thank you so much for your quick response to my call.
Mrs. H., Devon
March 2011
Many thanks for the prompt, wonderful service.
Ruth, Rosemont
January 2011
My husband and I want to thank you for your prompt response and service in replacing our broken water heater. The technician was knowledgeable, professional, friendly and efficient. I am sorry I forgot his helpers name, but he was very nice as well to wheel the heater through the snow instead of the house. We appreciate his time and service. Thank you again.
Martha, Phoenixville
Enjoyed having you as our serviceman.
Olive, Wayne
December 2010
Thank you and Happy New Year.
Jane, Wayne
November 2010
Thank you so much for being so kind thru all these "fumes" etc. You have been so patient and so good to the "studio house" all of these years. You have gained your keys to heaven’s gate! Happy Thanksgiving.
Leaugeay, Radnor
Thanks so much for the speedy installation and fine workmanship. Your company was such a pleasure to work with during the renovation.
Candace, Strafford
August 2010
Thank you so very much for fixing my problem so promptly. I am very pleased. It looks great.
Irene, Wayne
April 2010
Many thanks for the prompt and courteous service. I greatly appreciate it and am always impressed by the quality of the gentlemen you send to help me. Hope you know you can always use me as a reference.
Katherine, Wayne
March 2010
Thanks so much for helping us out. Help yourself to the brownies and cookies on the table we left for you. Have a great day. (actual note written for mechanic and left by customer)
Shawn, Chesterbrook
December 2009
Thanks for taking care of this small project for me. Your mechanic did a great job! He probably would have finished and hour earlier if I didn’t "help".
Steven, Rosemont
November 2009
Thanks. We love the new toilets. I'm sorry we didn't get them sooner.
Elisa, Berwyn
Best of Philly 2009, "I always knew this"
Katherine, Wayne
September 2009
Thanks for your prompt service. Good job.
H. C., Wayne
Just wanted to send a note to let you know that you did a great job for us yesterday. Very courteous, friendly and willing to work on a "new 1938" cast iron sink and faucet. We love the "old" in life and it is a pleasure to have someone help us out with the right attitude.
Rich, Wayne
August 2009
We are so pleased with the new shower. Obviously, a challenge in an old house, but the results are great. Thanks.
Frank, Strafford
July 2009
Thank you for your prompt response.
John, St. Davids
Thanks for the great job, it all went very smoothly.
Andy, Villanova
June 2009
Thank you for your quick service, good job. Very pleased.
Dorothy, Strafford
May 2009
Thank you for your courteous and fine workmanship. You and your men are terrific.
Bob, Strafford
February 2009
Thanks for your prompt, efficient, and orderly service and especially shoveling the snow off my walk.
Karen, Bryn Mawr
Best wishes on your 80th. So glad you are here. Thanks for the prompt service and work.
Charles, Villanova
December 2008
Thank you so much for your patience and continued great service.
Ron, Wayne
Just wanted to thank you again for your very prompt and courteous replies to my plumbing questions.
Nancy, Berwyn
November 2008
What can I say other than thanks? I know we've found a wonderful service and I do mean "service".
Lee, Devon
Thanks for your HELP. You have a great company and quality employees.
Matt, Devon
August 2008
Just thank you.
Claire, Villanova
July 2008
Many thanks to your plumber for helping me out by cutting my PVC pipe.
Ben, Wayne
April 2007
Just wanted to drop a note to thank you for the great job on my new bathroom. All work done was clean and professional. I have received nothing but compliments about the job and how much better it looks. The toilet and shower work great.
Rich, Paoli
July 2006
It is a pleasure doing business with you.
Cathy, Wayne
June 2006
We truly appreciate the personalized, prompt, and courteous service. This is becoming rare in this day and age.
Kathy, Wayne
January 2006
Just a short note to thank you for another round of excellent service. One never knows these days about the quality of service delivery. You are a rare exception. Your service is always first rate. I do so appreciate that.
Kathleen, Wayne
November 2005
The plumber you sent me was a good man.
Andrew, Strafford